Executive summary
Unify brand presence through branded merchandise
Accenture set out to mark an internal strategy launch with a bespoke gift for 5,500 employees, delivered to people individually rather than to offices. With a two-week window to design, produce, pack and ship at that volume across the UK and EU, the project needed a single partner who could handle production and address collection without slowing the launch down.
Their challenge
Accenture required 5,500 bespoke employee gift boxes to support an internal strategy launch within a two-week timeframe. Producing a premium, on-brand box at that volume was only part of the task: each box had to reach an employee individually across the UK and EU, which meant gathering thousands of delivery addresses securely and coordinating fulfilment to every recipient, all without moving the launch date.
Our solution
JSM designed and produced the gift boxes in-house, keeping control of quality and timings across a compressed schedule. Alongside production, we built a secure microsite for employees to submit their own delivery details, which removed the administrative burden from Accenture’s team and kept address collection in one managed place. We then handled pick, pack and fulfilment across the UK and EU, delivering to each recipient directly.
At a glance
Accenture is a global professional services company working across strategy and consulting, technology, operations and industry expertise. It employs several hundred thousand people across more than 50 countries and serves clients in over 120. Its work spans artificial intelligence, cloud, cybersecurity, digital engineering and sustainability, and it places a strong emphasis on culture, inclusion and employee experience.
Key achievements
from our
partnership
A high-volume gifting project delivered to individuals, at pace:
- 5,500 bespoke gift boxes designed, produced and delivered
- A secure microsite created for employee address collection
- Individual fulfilment to recipients across the UK and EU
- Completed within a two-week deadline, from brief to delivery
Key results
from our
partnership
The launch was supported by a gift that reached every employee on time:
- Successful delivery to employees across multiple regions
- High employee engagement with the internal strategy launch
- One supplier handling design, production, address capture and fulfilment
- Ongoing partnership opportunities between Accenture and JSM
More on JSM’s services
The JSM Stockholding & fulfilment service
The JSM Sales service
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Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.