Your questions
answered
We’re here to make your experience with branded products easy, smooth and informed. If you can’t find the answer you’re looking for, just get in touch – our friendly team is always happy to help.
Personal support & guidence with JSM
Contact Us
Yes. We help create full product ranges for events, internal culture, or marketing campaigns – from concept and design to packaging and distribution.
Our fulfilment network handles international shipping, customs documentation, and regional compliance. We offer DDP (Delivered Duty Paid) options for smoother international delivery.
We work across diverse sectors including finance, healthcare, automotive, tech, construction, FMCG, professional services, hospitality and more.
Definitely. We support both co-branded and white-label merchandise strategies, including internal brand programs, retail-style packaging, and unbranded reward experiences.
Yes. We provide insights into product materials, sourcing methods, and carbon-conscious options. We can generate sustainability reports for ESG, CSR or procurement compliance.
Yes. We offer scalable pricing for larger orders, contract-based purchasing or repeat volume. Speak with our team for a tailored quote based on your forecasted needs.
Yes. We regularly work with procurement and finance departments to meet internal compliance requirements, onboard as a preferred supplier, and support PO-based or invoice-driven processes.
We maintain brand guidelines, print specs, approved artwork and Pantone references on file to ensure consistency. For ongoing programs, we also offer branded portals (Webshop) to control approved items, colours and logos.
Yes. All corporate clients receive a dedicated account manager to ensure seamless coordination, proactive support, and consistent quality across all projects.
Absolutely. We offer long-term merchandise programs for events, onboarding, employee engagement, sales incentives and more. We can manage everything from product sourcing to fulfillment and reporting.
Yes. We specialise in supporting mid-to-large businesses, multinational companies, franchises and distributed teams. Whether you need global sourcing, local fulfilment, or consistent branding across regions, we’ve got you covered.
Still have questions?
Speak to our friendly team of brand experts for advice and guidance on the best solution for your needs today.
See what our customers are saying
Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.
Talk to us
Book a call