Excellence backed
by NPS score
At JSM, we don’t settle for ordinary and neither should you. That’s why we source and supply premium products from the world’s most trusted and iconic brands.
Deliver & grow NPS score with JSM
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We measure what matters: customer satisfaction
At JSM, we’re not just passionate about branded merchandise – we’re committed to delivering quality, care, and consistency with every order. That’s why we closely monitor our Net Promoter Score (NPS) and other key customer satisfaction metrics. These aren’t just numbers to us – they’re a reflection of the trust our clients place in us, and our promise to always deliver excellence.
We listen to our customers
We act on feedback
We deliver consistently
Care for quality & service
Why it matters?
We believe that a great brand experience doesn’t stop at the product – it extends to every interaction, from initial brief to final delivery. When customers rate us highly, it means we’re delivering on our promise: quality merchandise, seamless service, and on-time fulfilment – every time!
Quality you can trust
Carefully vetted suppliers and
consistent quality checks.
Support that delivers
Fast, helpful service from
dedicated account managers
Client feedback loops
We regularly ask for – and act
on client feedback for support.
Our score
Excellent
Net promoter score
Excellent
Customer satisfaction score
Excellent
Customer effort score
What this means
We listen.
We act on feedback.
We deliver consistently.
We care.
High NPS, CSAT, and CES scores aren’t just good for us – they’re great for you. Because a supplier who delivers great service makes you look good to your team, your boss, and your clients.
Want to work
with a partner
who cares?
Let’s talk. Whether it’s a campaign launch, employee gifting programme, or global rollout, JSM delivers a seamless end-to-end service. From concept to fulfilment, we ensure every project runs smoothly, scales effectively, and provides the metrics you need to measure success.
Let’s start your project
Ready to make your brand impossible to ignore?
From concept to completion, our team will help you create merchandise
that connects with people and performs for your business.
See what our customers are saying
Your NPS score questions, answered.
Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.
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