Executive summary
A collection of premium, custom-branded merchandise.
Their challenge
As a fast-growing, culture-driven company, Poppulo wanted to surprise and delight employees with a gift pack that reflected their premium brand and commitment to excellence. However, they faced several challenges common to organisations with high internal standards and dispersed teams. The merchandise needed to uphold Poppulo’s premium aesthetic and modern brand identity.
Employees also needed the freedom to choose items that matched their personal preferences while remaining within brand guidelines. Coordinating a campaign with multiple merchandise options required precise global logistics. Most importantly, the initiative had to foster meaningful internal engagement and feel like a true celebration of brand and culture, not just a transactional giveaway.
Our solution
JSM partnered with Poppulo to design a merchandise experience that combined personalisation, and operational efficiency. The campaign featured a carefully curated selection of high-end, custom-branded items that reflected Poppulo’s premium brand values and promoted employee pride.
The merchandise selection included a North Face full-zip hoodie embroidered with the Poppulo logo, a Camelbak Chute insulated bottle with vertically aligned branding, and a North Face Vault laptop backpack, ideal for employees on the go.
Each employee received a surprise welcome kit containing a debossed-logo notebook for everyday use, a custom holographic laptop sticker to personalize their tech, and a pair of cozy Poppulo-branded socks.
JSM simplified the entire process by managing item selection, customisation, packaging, and delivery, ensuring a smooth, hands-off experience for Poppulo’s internal teams.
At a glance
Poppulo is a global leader in employee communications and workplace experience technology. Serving forward-thinking enterprises, Poppulo empowers organisations to engage their people with tailored communications that drive alignment, productivity, and satisfaction. Known for its intuitive platform and visionary approach to the modern workplace,
Poppulo operates at the intersection of people, purpose, and performance. With a workforce driven by innovation and connection, Poppulo places strong emphasis on culture, identity, and employee experience – values that informed every aspect of this merchandise initiative.
At a glance
Poppulo is a global leader in employee communications and workplace experience technology. Serving forward-thinking enterprises, Poppulo empowers organisations to engage their people with tailored communications that drive alignment, productivity, and satisfaction. Known for its intuitive platform and visionary approach to the modern workplace, Poppulo operates at the intersection of people, purpose, and performance. With a workforce driven by innovation and connection, Poppulo places strong emphasis on culture, identity, and employee experience – values that informed every aspect of this merchandise initiative.
Key achievements
from our
partnership
- Every item met the highest quality and design standards, from embroidery detail to packaging finish.
- The thoughtful mix of style, function, and brand pride resonated deeply with employees, sparking positive internal feedback.
Key results
from our
partnership
- 100% on-time delivery of premium merch packs to employees
- Custom kits featuring brand-aligned, high-impact items
- Enhanced employee pride and internal brand cohesion
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Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.