Executive summary
Unify brand presence through branded merchandise
St. James’s Place set out to strengthen a consistent, premium brand presence through branded merchandise, ordered over time rather than in a single run. Across multiple orders, every item had to feel unmistakably on brand and hold to the same high standard. JSM worked closely with the team to source, design and supply a broad range of quality merchandise, keeping each order aligned to their brand guidelines.
Their challenge
St. James’s Place required premium merchandise that reflected their brand and stayed consistent across multiple orders placed over time. As a wealth management business where brand and reputation matter, the standard was exacting: every product had to align precisely with brand guidelines, and that consistency had to hold from one order to the next.
Our solution
JSM collaborated closely with St. James’s Place to produce a wide range of branded items, including apparel, umbrellas, mouse mats, notebooks, coasters, golf balls and accessories. Each product was carefully selected and designed to align with brand guidelines while maximising everyday usability, with every order managed to the same standard so the brand stayed consistent over time.
At a glance
St. James’s Place is one of the UK’s largest wealth management businesses, built around long-term, face-to-face financial advice delivered through its nationwide Partnership of advisers. Clients work with a dedicated adviser who builds a plan and reviews it regularly as their circumstances change. That focus on trusted, personal relationships makes consistency and quality matter in everything the business puts its name to.
Key achievements
from our
partnership
Across a series of orders placed over time, JSM delivered against a consistently high standard:
- Produced a diverse range of high-quality branded merchandise, spanning apparel, umbrellas, mouse mats, notebooks, coasters, golf balls and accessories
- Maintained brand consistency across multiple separate orders placed over an extended period, with every product held to the same standard
- Aligned all products with St. James’s Place brand guidelines, from colour matching through to finish
- Selected each product for everyday usability, so every item earned its place with the people receiving it
Key results
from our
partnership
The result is a merchandise programme that represents the brand as consistently as the advice behind it:
- Strong and consistent brand representation across every item produced
- Premium products matched to the standards expected of a wealth management brand
- Efficient ongoing collaboration and supply, making each repeat order straightforward to place
- A single point of contact covering sourcing, design and production across the full range
More on JSM’s services
The JSM Sales service
The JSM Procurement service
Talk to us
Book a call
Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.