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Have a question? Looking for expert guidance on branded products?
We’re here to help. Whether it’s a quick enquiry or a more detailed discussion, our friendly team is just a message or call away. We pride ourselves on fast, reliable service – and we love talking about all things branding.
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Sales
Accounts
Marketing
UK
11
St Albans Road
Gloucester
England
GL2 5FW
Australia
6 Binney Road
Kings Park
NSW 2148
Sydney
USA
83 Morse Street
Norwood
Boston
MA 02062
Europe
Petersburg 53
35075
Gladenbach
Germany
China
705-706
Fucheng International Building
910 Quyang Road
Hongkou District
Shanghai
China
Your questions, answered
Yes, you can mix different products within a single order, as long as each item meets its minimum order requirements. The key is planning your order in a way that balances variety with efficiency.
If you’re running a campaign or targeting different segments, we can help you structure your order so it supports your sales activity properly – whether that’s creating tailored packs or aligning products with different stages of your pipeline. This is especially useful when managing multi-product sourcing through a structured procurement process.
Because most items are customised specifically for you, returns are usually not possible unless there’s a manufacturing or print issue. That’s why we focus heavily on getting everything right before production begins.
We provide clear proofs and guidance upfront so you can approve designs with confidence. All branding is handled carefully through our in-house decoration and print services, ensuring consistency before anything goes to production.
Absolutely. We recommend ordering a sample to ensure the product meets your expectations. Most samples are free of charge, though some premium or custom items may incur a cost, which is often refundable against bulk orders.
Absolutely. We supply products from top brands like The North Face, Yeti, Patagonia, Helly Hansen, Barbour, Stanley, Fjallraven and many more.
Using recognised brands can elevate your outreach and help position your business more strongly when engaging high-value prospects. This is all supported through our global network for sourcing top brands and premium merchandise.
Yes, we can send you a digital or physical catalogue, or guide you through popular products based on your industry or campaign needs. See our range of products.
Alternatively, we help you focus on products that align with your messaging and objectives. This ensures your choices support your wider marketing campaigns and brand positioning rather than just ticking a box.
Yes. We offer a wide range of eco-conscious products made from recycled, biodegradable or sustainable materials. [Shop Our Eco-Friendly Products]
Branded merchandise works best when it’s tied to a clear goal. Whether you’re trying to generate leads, book meetings or build relationships, the product should support that outcome.
We help you align product choice with your sales activity so it becomes part of a structured sales strategy focused on engagement and conversion, rather than just a standalone giveaway.
ROI depends on what you’re trying to achieve. This could be improved response rates, stronger engagement, or movement through your pipeline.
We help you define the right metrics and choose products that support them. Over time, this also contributes to long-term customer loyalty and repeat engagement, which is where a lot of value is created.
Beyond branded products, we offer a full end-to-end merchandise management service that includes:
- Creative design and artwork support
- Kitting and packaging for campaigns or events
- Global sourcing and procurement
- Storage and inventory management
- Pick, pack and delivery
- Event support and promotional logistics
- Eco product consulting and alternatives
We’re more than a supplier – we’re your branded merchandise partner.
This means you don’t have to manage multiple suppliers or coordinate logistics yourself. Everything is handled through centralised stockholding and fulfilment operations, making it easier to scale your campaigns.
The best product depends on your audience, your message and where they are in your sales journey.
We help you choose items that feel relevant and useful, rather than generic. This ensures your products support targeted marketing activity and audience-specific campaigns, increasing the chances of engagement.
If there’s an issue with quality, printing or delivery, we will resolve it as quickly as possible – whether that means reprinting or refunding, depending on the circumstances.
Our team works closely with you to make sure the final result meets your expectations. If needed, you can get in touch with our team directly or send an email to [email protected] to resolve any issues quickly.
Branded merchandise refers to products customised with your logo, message or identity, used to support marketing and sales activity.
In a sales context, it helps create physical touchpoints that strengthen relationships and improve recall. It plays a key role in your overall marketing and brand communication strategy.
A strong product is one that feels useful, well-made and aligned with your audience.
If it feels cheap or irrelevant, it won’t leave the right impression. If it feels considered and high quality, it becomes something people keep and associate with your brand. That’s why we focus on high-quality branded merchandise sourced from trusted suppliers.
We accept bank transfers, company purchase orders and most major credit cards. Trade credit may also be available for approved customers.
For ongoing campaigns, we can help align payments with your internal procurement and purchasing processes, making it easier to manage budgets.
To ensure the best results, we recommend vector files such as .ai, .eps or .pdf.
These formats maintain quality across all product types and ensure accurate branding. Our team applies these through our in-house decoration and print process for consistent results.
We offer thousands of products including apparel, bags, water bottles, tech accessories, notebooks, umbrellas, stationery, sustainable gifts and much more.
Rather than overwhelming you, we guide you towards options that suit your goals and audience. This is supported by access to a wide catalogue of premium and branded product options.
Branded merchandise helps you create meaningful touchpoints that make your business more memorable.
In a sales context, it can help open conversations, strengthen relationships and support deal progression. When used strategically, it becomes part of a broader sales approach focused on building trust and engagement.
Committed to quality
rated out of 100 on
customer satisfaction
Proud to have
an NPS rating of ‘Excellent’.
Our clients trust us to deliver, and we’re proud to have earned an ‘Excellent’ rating for our service and results.
From first ideas to final delivery, every project is handled with care, creativity, and attention to detail.
Whether it’s branded merchandise for a global campaign or a bespoke corporate gift order, our commitment to quality and consistency never wavers.
Rob C
The whole team at JSM has always felt like an extension of our marketing team. We literally have customers queuing off our event stands to get their hands on JSM created merchandise.
Serena
Really happy with the service! We have used JSM a few times over the last couple of years, but the team is great. Most occasions have been time sensitive and they have been really quick to reply, and they have advised me on the best options for delivery and product on both occasions.
Roopali
Always had a very good response from JSM with regards to all queries. They have gone above also by doing price matching on certain occasions. I look forward to working with you again this year.
Elizabeth
SM products are always of a high standard. Their sales team is responsive and very helpful and that is why we are repeat customers!
Artjom
Great company! I really enjoy working with JSM. Their strong communication makes projects run smoothly, and their digital solutions are fantastic—we can already see the positive impact and benefits they bring. It’s clear they put a lot of care into delivering quality, and the flexibility they show along the way makes the whole experience even better.
Abi R
I regularly deal with JSM and I’m always pleased with their service.
Steve F
Strong communication has enabled us to deliver products efficiently for clients, while demonstrating flexibility throughout the process.
Kia JS
It is always great to work with the whole team at JSM. We have been our suppliers for promotional goods for years, and we couldn’t be happier with them. Everything always goes as expected, and they’re always great at recommending products, and the artwork team are always great to work with too.
Barry
Excellent service, flexible and prepared to go the extra mile.
Katie R
Brilliant products, customisation and quick delivery.
Alexandra
It was a really positive experience. The team provided us with excellent customer service and fantastic visuals.
Alice
Great service and very fast turnaround. Ideal.
Cinzia C
Very quick, professional and always kind.
Sara S
Straightforward pricing, good product and excellent service – genuinely impressed by the service we had when ordering a silver embossed notebook to celebrate the company’s 25th anniversary of trading.
Sarah
Great service all round, from start to finish, very easy and very good.
Herman
JSM has been a long standing partner to our business for branded items, whether mass produced or custom. I find them to be a reliable and importantly responsive partner, who has helped me when tight deadlines have been a challenge on occasions.
Bruce
I have ordered numerous times from JSM and have always been impressed by their ‘can do’ attitude, pricing, turnaround times and product quality. They are my first port of call whenever I need promotional merch.