Privacy Policy

JSM UK Ltd collects business data in order to provide services to our business customers. This privacy policy governs the privacy of its users who choose to use our services. This policy will explain areas that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.

 

Information we collect

We receive, collect and store any information you provide by telephone or email or enter on our website which may include the IP address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, communications); payment details (including credit card information), comments, feedback, recommendations, and personal profile.

How we collect information

When you conduct a transaction with us (i.e. sending a message through a contact form, purchasing a product, or if you subscribe to our newsletter) as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect this information

We collect such non-personal and personal information for the following purposes:

  • To provide and operate the services on our website;
  • To provide our users with ongoing customer assistance and technical support;
  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.

How we store, use, share and disclose personal information

Depending on the service provided, we share information with our trading names and divisions within JSM UK for technology, customer service and other shared services functions; and/or our service providers, suppliers, agents and representatives, including but not limited to, external finishers and suppliers, payment processors, customer support, email service providers, IT service providers and shipping agents to process the information for us based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

Contact & communication with us

Users contacting this us do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. We may contact you about your order, to troubleshoot problems with your order, to resolve a dispute, to collect any outstanding payment, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies and other tracking software

We use cookies to better the users experience while visiting our website. We use tracking software to monitor visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. If you wish to deny the use and saving of cookies from this website you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Subscribers will only receive these after giving explicit permission through signing up or verbally asking to be added to a mailing list. You can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. Email messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. Your personal details are collected, processed, managed and stored in accordance with regulations.

Downloads & Media Files

Any downloadable documents, files or media made available on the website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Withdrawing your consent

If you would like to: access, correct, amend or delete any personal information we have about you or if you don’t want us to process your data anymore, please contact us at info@jsmbrandex.com or send us mail to JSM Brand Exposure, St Albans Road, Gloucester, GL2 5FW.